Services

Our team collaborates across social science and technology, to bring insights from each to capture the benefits of data-driven innovation. We create knowledge and tools that empower our clients to transform research into innovation and innovation into impact.

Innovation Management

Impact assessments

Impact assessments provide an opportunity for organisations to explore, assess, analyse and potentially mitigate a wide range of risks in relation to new information and data systems. Our staff are GDPR certified and have a deep understanding of GDPR compliance. We do not follow a ‘one size fits all’ approach, rather we tailor our solutions according to the needs of the client. Our assessments include: Privacy Impact Assessment, Data Protection Impact Assessment, Ethical Impact Assessment and Socio-Economic Impact Assessment.

Privacy-by-design support

We use a range of tools to provide privacy-by-design support services for clients looking to ensure compliance with the GDPR or responsible innovation principles. We asses user requirements, design specifications and deployment plans to embed privacy protections into new or existing systems. We work directly with technology developers and end users in agile development methodologies, providing privacy and data protection advice at every step. The result is a technology that is legally compliant and socially acceptable to users, allowing our clients to lead the way in privacy-protective innovations.

Technology assessment

The appropriate uptake of new and emerging technologies is essential for achieving impact. We assess existing and emerging technologies, taking the position that technology alone cannot be relied upon to deliver a service. We support our clients in all stages of the technology development and uptake process, including: domain mapping, gap analysis, market impact assessment, identifying user requirements and establishing scenarios for development, benchmarking and performance assessment, user experience and social acceptability. Our assessments facilitate responsible research and innovation, ensuring that technology design, implementation and use is conducted to optimise the use of technologies.

Applied research & evaluations

We provide a range of applied research and evaluation. Our portfolio includes multidisciplinary expertise in social and political science, law and human rights, technology studies, economics, computer science and engineering. Our approach combines technological innovation with a social perspective. We provide historical insights as well as looking towards the future and potential trends. We are experienced in providing primary and secondary research expertise, including qualitative and quantitative research methodologies. In supporting research and innovation activities, we offer bespoke support in conducting and enhancing ethical research practices.

Policy & regulatory advice

Our clients operate within a complex policy and regulatory framework. We assist private and public sector clients to monitor, interpret and comply with the political and regulatory environments in which they operate, and thereby shape their operations accordingly. We also support clients by conducting impact analyses across all affected stakeholders to develop new institutional or government policies, regulations and standards, and identify best practices and knowledge transfer under existing regulatory regimes.

Marketing & business model development

Bringing a product to the market requires a set of complementary services in innovation management. First, potential clients need to know that a product exists. Second, enterprises need a business model to make their product attractive to users and enable them to effectively commercialise their product. Our expert team provides digital marketing services for security, ICT, smart cities and green technologies. We also create and implement business models for new technologies developed in the private and public sectors. Combined, these allow our clients to transform innovation into impact for their products and their businesses.

Technology Development

Data management

With current technologies and IT infrastructures, large volumes of data are being collected from the Internet of Things (IoT), physical sensors, social media and online services. The quality of data collected in real-world settings is unpredictable, and typically some refinement of the data collection process is required before data reaches a sufficient quality level that enables exploitation. We offer a complete assessment of a client’s current data portfolio, combined with the identification of new potential data sources. We also offer database management to ensure that data is stored optimally and securely, and scales with demand.

Data processing

Working with structured and unstructured data from heterogeneous sources is both challenging and necessary in most applications, and to extract optimal insights from data typically requires exploitation of cross-sector sources. We offer various digital signal processing algorithms to handle data fusion of cross-sector data. We also provide filtering techniques to compensate for missing data or outliers, regularisation to compensate for sparse and unbalanced data, and dimensionality reduction to remove unnecessary data and improve computation times. We offer tools to validate the integrity and quality of the data collected, both from data analytics and user-requirements perspectives.

Data analysis

Extracting valuable and actionable insights from data relies on selecting the correct machine learning techniques. We offer the customisation of machine learning algorithms, which is crucial in; exploiting the inherent high value in cross-sector data exploitation, the rapid addition of new data, and responding to changing user requirements. We offer tools for machine learning that includes; statistical analysis, regression, clustering, classification, text analysis, behavioural analysis, pattern recognition, anomaly detection, and predictive modelling. Given the requirements of our clients, our machine learning tools are designed with high focus on achieving real-time performance. 

Data visualisation

Fully leveraging insights from data requires effective data visualisation and user-driven interactive dashboards that allows users to customise the properties of any analysis in response to their needs. For this purpose, we offer an interactive data analytics dashboard with focus on usability, dynamic features and real-time streaming, which allows users to rapidly react and respond to new data. Our client customised data visualisation and dashboard, is designed to supports all platforms. To ensure optimal usability we typically design these tools in collaboration with our clients. Our approach is to develop easy-to-use applications and easy-to-deploy software.

Data compliance

To protect our clients when designing and deploying technical solutions, we incorporate privacy and security by design and default into our tools to meet our client’s regulatory requirements, especially under the GDPR. Complementing the other technical services listed here, we offer clients technical data privacy and security solutions that include; the anonymisation or pseudo-anonymisation of data, data encryption, access controls for stored data, and data deletion. We offer to assist clients in mapping their data-flows, and minimising the unnecessary storage of data on their networks, thereby minimising the risk of damaging and costly data breaches.

Data-driven decision support system

The technology and tools provided here are not limited to any specific domain or application. Our provided service applies to all areas that require; optimal planning capabilities, the monitoring of processes, resources optimisation, improved decision-making support systems, and the identification of emerging trends and new service opportunities. We offer an end-to-end data analytics solution that allows clients to gain a competitive business advantage through proactive decision-making leading to preventative initiatives. Our solution offers a clear data-driven evidence base with well-defined KPIs and performance tracking.