How can citizens and society engage and benefit from digital transformation?

The idea that digital transformation can have a considerable sustainable impact on the public sector and, consequently on society, it is at the heart of Trilateral Research work.

Combining technology development with social science expertise, we investigate how data analytics, artificial intelligence, and new ICT technologies can transform our society for the better.

As coordinator of the Clarity Project, alongside our partners, we assessed the potential use of new technologies to make services more open, transparent and efficient.
This is what led the discussion at the “Open Government of the Future” conference on 14 and 15 February in Skellefteå.

Which technologies, regulations and knowledge do we need to be able to implement the vision of an open eGovernment?

Some of the world’s leading experts in this field presented their latest research and civil society actors from different European countries shared their knowledge and valuable practical experience. Through lectures, panel discussions and workshops, not only did researchers from Britain, Sweden, Belgium, the Netherlands, Spain and Estonia get to know each other better, but they also shared their views on novel forms of interaction between citizens and the public sector.

View here a short animation about the Clarity Project

Gereon Rahnfeld represented Liquid Democracy and discussed the democratic potential of the Internet as part of the ‘Skills and Ethics panel for government service development’ panel.

A talk on a particularly innovative and interesting topic came from Lingying Yin, representing the digital and design firm Future Gov, specializing in improving public services under the slogan Service Design. Future Gov wants to contribute to rethinking healthcare, public administration and urban transport through new design approaches. It aims to solve systematic problems with clarity, support teams, think creatively, and improve the user-friendliness of online public service offerings.

Other speakers included:

Dave Snowden, of the Cognitive Edge Institute, which deals with decision-making processes in governments, organizations, and industry, and examines them from an interdisciplinary perspective, anthropology, system theory, and neuroscience. His talk was about handling complexity in social systems.

Michael Veale, researcher from University College London (UCL), researches the fairness, transparency and resilience of algorithmic systems at the faculties of public policy and computer science. During his lecture he discussed the transparency of algorithms and the possibility of their use for governing in the 21st century.

Listen and watch some other interesting views on how to work for the eGovernment of the future.

The Clarity Project is an EU-funded project





For more information about our work in this area feel free to contact our team.

TALLY HATZAKIS, Senior Research Analyst at Trilateral Research